Driving Global Efficiency: ERP Success in Beverage Manufacturing

Client Overview

A global leader in the beverage manufacturing industry was operating with fragmented supplier onboarding and procurement processes across various regions. Prior to implementation, the organization relied on multiple legacy systems with limited integration, resulting in inefficiencies and inconsistencies in sourcing activities worldwide.

The Challenge

The client faced the complex task of rolling out an ERP across its global operations. Key challenges included:

• Inconsistent stakeholder communication due to a phased global and regional rollout strategy, leading to confusion and misalignment.

• System integration complexities, particularly with region-specific platforms such as EDICOM.

• Change resistance among a large user base, with over 8,000 employees and contractors needing support to adopt the new system.

Solving these challenges was urgent to standardize procurement processes, enhance supplier compliance, and drive operational efficiencies at scale.

The Solution

We delivered a comprehensive change management and enablement strategy tailored to the client’s global footprint:

• Targeted Communication & Engagement: Engaging and creative materials—like teaser videos and visual aids—were developed to spark interest. Messaging was strategically segmented to ensure clarity across diverse stakeholder groups.

• Customized Learning Paths: Role-specific training resources and hands-on support were designed to enhance understanding and boost confidence among users.

• Leadership Alignment: Frequent briefings and town halls kept leadership engaged and informed. Tailored communication plans empowered leaders to champion the change within their teams.

• Post-Launch Support: Open office hours and a structured feedback ensured ongoing assistance and a smooth transition for users.

Our approach emphasized strategic creativity, clear communication, and leadership empowerment throughout the rollout.

The Results

• Enhanced Stakeholder Communication: Targeted messaging reduced confusion and built alignment across global and regional teams.

• Successful System Integration: The client effectively integrated the ERP with existing procurement and finance systems, including EDICOM.

• High Adoption Rates: Tailored training and support contributed to a confident and well-prepared user base of over 8,000 individuals.

• Engaged Leadership: Leaders became visible advocates for the change, helping drive adoption and build trust.

• Robust Support Infrastructure: Post-launch resources provided users with continued access to help, reducing downtime and frustration.

Client feedback highlighted the value of the personalized support and clear communication throughout the process.

Key Takeaways

• Tailored communication strategies are essential for engaging diverse stakeholders in global rollouts.

• User-specific training accelerates adoption and reduces resistance to change.

• Leadership involvement and visible support are vital for sustaining momentum during enterprise-wide transformations.

This case demonstrates how strategic change management can enable successful digital transformation—especially in complex, multinational environments.